Refund policy
Returns & Refund Policy – NAMOS
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and unworn
- With tags attached
- In its original packaging
Proof of purchase is required.
To start a return, please contact us at: info@namos.store
Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon reception.
Contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and provide a solution to make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
Please contact us if you have questions about a specific item.
Exchanges
We do not offer direct exchanges.
To receive a different item or size, please return the original item and place a new order once the return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be:
- Unused
- With tags
- In original packaging
- Along with proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be processed to the original payment method within 10 business days.
Please note that your bank or card issuer may require additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at: info@namos.store